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immediately contact with seller  

Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds.

The most common reasons an order might be canceled are:

• Limits on available quantities

• The item is out of stock

• Price or other listing errors

• Additional information is needed by our Credit and Fraud Avoidance department

• Unavailable carrier or shipping method

• Using an older browser or app version which is no longer supported

We will send you an email if any part of your order is canceled or if we need more information to process your order.

You can change your address after placing an order only if you meet all 5 criteria:

• Seller has not arranged shipment for your order.
• You have not made payment or payment has not been confirmed.
• You have not requested a change of address for the order before. Delivery address can only be changed once for each order.
• New address does not incur higher shipping fee.
• Did not use a Free Shipping Voucher when placing order.

If you meet all the above criteria, you may proceed to change your delivery address. 

If seller has yet to ship the order, you may proceed to cancel your order. Kindly inform the seller via Chat that you need to cancel in order to change the address. However, do note that the cancellation request is subject to seller’s approval. If the seller rejects your cancellation request, the order will proceed as per usual.